Rev-Raise Group Pty Ltd (ABN 45 691 400 594, ACN 691 400 594) of 14 Wales Street, Margate QLD 4019, Australia ("Rev-Raise", "we", "us", or "our") is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information provided to us through our website (rev-raise.com), the Rev-Raise Platform, or related services.

By accessing or using our website, Platform, or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not provide us with your personal information or use our services.

Types of Information We Collect

We collect personal information that is reasonably necessary for our business functions. This may include:

Identification details, such as name, email address, phone number, and business name.

Contact and communication data, including billing address, payment information (processed securely via third-party providers), and correspondence records.

Usage data, such as IP address, browser type, device information, and interaction logs with our website or Platform.

Business-related information, such as details about your operations, leads, or clients, provided during strategy sessions or service use.

Sensitive information only if voluntarily provided and relevant (e.g., for accessibility needs), handled with additional care.

We may also collect non-personal information, such as aggregated usage statistics, which does not identify individuals.

How We Collect Information

Personal information is collected directly from you when you:

Register for an account or subscribe to services.

Book or participate in a strategy session.

Submit enquiries, feedback, or support requests.

Use the Platform, including through integrations or AI features.

Interact with our website, such as via forms or cookies (see Section 6).

Information may also be collected indirectly through third-party providers (e.g., analytics tools or payment processors) or publicly available sources where lawful.

Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for the following primary purposes:

To provide and improve our services, including the Rev-Raise Platform, strategy sessions, and affiliate programme.

To process payments, manage accounts, and fulfil contractual obligations.

To communicate with you, including responding to enquiries and sending service updates.

To analyse usage patterns and enhance Platform functionality, security, and user experience.

To comply with legal obligations, such as under the Privacy Act or Spam Act 2003 (Cth).

For marketing purposes, with your consent, such as newsletters or promotions (you may opt out at any time).

We may disclose information to:

Third-party service providers (e.g., hosting, payment processors, analytics) under strict confidentiality.

Affiliates or partners for referral processing.

Authorities if required by law or to protect rights.

Personal information may be transferred outside Australia (e.g., to the United States for cloud storage), where data protection standards differ. We take reasonable steps to ensure compliance with APPs, including contractual safeguards.

Security of Personal Information

We implement reasonable technical, organisational, and administrative measures to protect personal information from unauthorised access, disclosure, or loss. However, no system is entirely secure, and we cannot guarantee absolute protection. You are responsible for maintaining the security of your account credentials.

In the event of a data breach, we will notify affected individuals and authorities as required by law.

Access, Correction, and Deletion

You have the right to access, correct, or request deletion of your personal information, subject to legal exceptions. Requests can be submitted to [email protected]. We will respond within a reasonable timeframe, typically 30 days.

If you wish to complain about our handling of personal information, contact us first. Unresolved complaints may be directed to the Office of the Australian Information Commissioner.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse usage, and personalise content. You can manage cookie preferences through your browser settings. For details, refer to our Cookie Policy (if separate) or contact us.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy with at least 30 days' notice via email or our website. Continued use constitutes acceptance.

Contact Us

For questions or requests regarding this Privacy Policy, contact:

Rev-Raise Group Pty Ltd 14 Wales Street, Margate QLD 4019, Australia Email: [email protected]