Master Terms And Conditions

Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Last updated: July 2026

Schedule A: Invoice and Subscription Terms (rev-raise.com/terms-subscriptions) Schedule B: Onboarding and Build Terms (rev-raise.com/terms-builds) Schedule C: Sales Training Terms (rev-raise.com/terms-training) Schedule D: Intellectual Property and Licensing (rev-raise.com/terms-ip)

Your proposal or Service Agreement states which schedules apply to you. If a schedule conflicts with these Master Terms, the schedule prevails for that engagement.

1. DEFINITIONS

"Engagement" means any services provided by Rev-Raise under a proposal or Service Agreement. "Proposal" means the written proposal, quote, or Service Agreement confirmed by you in writing. "Go-live" means written confirmation (or deemed confirmation under Schedule B) that a build is delivered and operating. "Training Deliverable" means a deliverable expressly designated as such in your proposal, licensed under Schedule D. "Location" means a single business venue or sub-account operated under your engagement. "Systems" means the infrastructure, workflows, automations, and configurations we build and operate for you. "Register" means the engagement register described in Schedules A and B, itemising deliverables and their values as completed.

2. ACCEPTANCE

By accessing rev-raise.com or engaging Rev-Raise Group Pty Ltd (ABN 45 691 400 594) ("Rev-Raise", "we", "us", "our") for any services, you agree to these Terms and any applicable schedules. Acceptance occurs on the earliest of: your written or electronic confirmation of a proposal; your ticking of an acceptance checkbox; your payment of any invoice, deposit, or fee; or your continued use of any services or systems we provide. Payment of an invoice constitutes acceptance of these Terms and the schedules referenced on that invoice, whether or not any other acceptance step has occurred. If you do not agree, do not use our website, pay any invoice, or engage our services.

3. ELIGIBILITY

Our website and services are for individuals aged 18 or older with legal capacity to enter a binding agreement. If you engage us on behalf of a business, you confirm you have authority to bind that business.

4. OUR SERVICES

Rev-Raise builds and manages revenue infrastructure and provides sales training and consulting. This includes CRM configuration, sales automation, AI-powered systems, lead management infrastructure, ongoing optimisation, and sales methodology training. We may use employees and subcontractors in delivering services; we remain responsible for the services delivered. We are a professional services business. We do not provide legal, financial, or investment advice.

5. ENGAGEMENT AND SCOPE

All services are delivered under a written proposal or Service Agreement. Nothing on this website is a formal offer. Work commences only after written confirmation and receipt of payment as specified in your proposal.

6. PAYMENT

Fees are payable in full on acceptance of your proposal unless your proposal states otherwise. Invoices are due by the date shown. Payment is made by direct bank transfer or secure card payment via Stripe, as specified on your invoice. Rev-Raise does not store card details. Stripe is a PCI-DSS Level 1 certified processor. Fees for work that has been delivered are non-refundable to the extent permitted by law; all deliverables are itemised and recorded in your engagement register as they are completed. Late payments may attract interest at 1% per month (or the maximum permitted by law, if lower) plus reasonable costs of recovery, unless your Service Agreement states otherwise. Fees accrue regardless of your use or non-use of the systems and services provided. We may pause or end services where payment obligations are not met.

If you believe an invoice is incorrect, notify us in writing within 7 days of the invoice date; invoices not disputed within that period are taken as accepted, and no billing may be disputed later than 90 days after the charge. Initiating a card chargeback without first raising a written dispute under this clause is a breach of these Terms; where a chargeback occurs, we may suspend services and you are liable for the disputed amount together with chargeback fees and reasonable recovery costs, without limiting any other remedy. Nothing in this clause limits your consumer guarantees under the Australian Consumer Law.

7. CLIENT OBLIGATIONS

You agree to provide accurate and timely information, respond to requests for approvals and access within a reasonable timeframe, ensure content you provide does not infringe third party rights, comply with all applicable laws in your use of systems we build, not use those systems for spam or unlawful activity, and keep your access credentials secure.

8. CONTENT AND BRAND APPROVAL

All content, messaging, workflows, campaigns, and communications deployed through systems we build and manage for you must be approved in writing by your authorised representative before going live. We build and operate infrastructure as directed by you; we do not make editorial or brand decisions on your behalf unless expressly instructed in writing. You remain solely responsible for the accuracy, legality, and appropriateness of all deployed content, including compliance with the Spam Act 2003 (Cth), the Australian Consumer Law, and any industry regulations that apply to your business. Rev-Raise accepts no liability for claims arising from content you approved, directed, or failed to review. This applies to all content including email and SMS sequences, pages, funnels, ad copy, chatbot and AI agent scripts, and social content.

9. AI DATA PROCESSING

We use artificial intelligence tools in service delivery. These tools may process contact information, conversation records, and business data you provide or that your systems generate. By engaging us you consent to this processing. Do not provide us with personal data of your contacts for use in AI tools unless you hold the consents required under the Privacy Act 1988 (Cth) and other applicable law.

10. RESULTS

Unless expressly stated in a written Service Agreement, we do not guarantee specific revenue results, lead volumes, or conversion rates. Any performance commitment we make is set out in writing, measured by system-attributed revenue, and subject to the conditions in the relevant agreement. Business performance depends on many factors outside our control and individual results vary.

11. THIRD-PARTY PLATFORMS

Our services are delivered using third-party platforms, infrastructure, and tools that we do not control. We are not liable for the availability, performance, changes, feature removals, or pricing changes of any third-party platform, and platform updates may change how a system previously operated. Where a platform change materially affects your systems, we will use reasonable efforts to adapt your systems or substitute equivalent capability. Accounts held in your name with third parties (including advertising, payment, storefront, telephone, and domain providers) are your responsibility, including their standing, compliance, fees, and any suspension or restriction imposed by the provider.

12. YOUR DATA AND YOUR CUSTOMERS

You own your business data, contact lists, and customer records at all times. You grant us a licence to host, process, and use your data as necessary to deliver the services. You are responsible for keeping your own copies of source data you supply to us. You are solely responsible for all transactions between you and your customers conducted through your systems, including their payments, refunds, chargebacks, and disputes; we are not a party to those transactions and have no obligation to become involved in disputes between you and your customers.

13. PRIVACY

Our collection and handling of personal information is governed by our Privacy Policy at rev-raise.com/privacy, which forms part of these Terms.

14. NON-SOLICITATION

During your engagement and for 12 months after it ends, neither party will directly solicit for employment or engagement any employee or contractor of the other who was materially involved in the engagement, without the other party's written consent. General public advertising is not solicitation.

15. CONFIDENTIALITY

Both parties will keep the other's confidential business information private. Our confidential information includes all system designs, workflow logic, sales frameworks, strategy documents, and methodologies. This obligation survives the end of any engagement.

16. INDEMNITY

You indemnify Rev-Raise Group Pty Ltd and its officers, employees, and contractors against claims, losses, and costs (including reasonable legal fees) arising from content you deploy through systems we build, your breach of these Terms or any law, inaccurate information you provide, or breach of your licensing and off-boarding obligations under Schedule D.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by Australian law, our total liability for any claim is limited to the fees you paid in the three months before the claim arose. We are not liable for indirect, consequential, incidental, or special loss. Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law.

18. FORCE MAJEURE

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, acts of government, pandemic, power or internet failures, or third party platform outages.

19. SUSPENSION

We may suspend systems or services we manage in the event of non-payment, actual or suspected breach of these Terms, or any risk to the security of systems we operate. Fees continue to accrue during any suspension caused by your breach.

20. TERMINATION

Either party may end an ongoing engagement by written notice to [email protected] in accordance with the notice periods in the applicable schedule. On termination, outstanding invoices become immediately due, and off-boarding proceeds under Schedule B and Schedule D. Clauses 12, 14, 15, 16, and 17, and Schedule D, survive termination.

21. GENERAL

You may not assign these Terms without our written consent; we may assign to a successor entity. These Terms, the applicable schedules, and your Service Agreement are the entire agreement between us and supersede prior communications. A failure to enforce any provision is not a waiver of it. If any provision is invalid it is severed and the rest continues. These Terms are governed by the laws of Queensland, Australia. Formal notices under these Terms are validly given by email to [email protected] (to us) or to the email address on your proposal (to you), and are taken as received on the next business day. Disputes go first to good faith negotiation within 15 business days of written notice, then mediation, before any court proceedings in Queensland.

22. CHANGES

We may update these Terms and schedules from time to time, and will give at least 30 days notice of material changes. For clients under a current proposal or Service Agreement, the version in force at the date of acceptance governs that engagement; updates apply from the next renewal or new engagement, except that if a mid-engagement change would materially disadvantage you, you may elect in writing not to adopt that change for the remainder of the engagement. For website use, the current published version applies. Current versions are always at rev-raise.com/terms, and each schedule carries its own last updated date.

23. CONTACT

[email protected] | Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Brisbane, QLD, Australia

Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Brisbane, QLD, Australia | [email protected]