Privacy Policy

1 — Overview

Rev-Raise Group Pty Ltd (ABN 45 691 400 594) ("Rev-Raise") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using rev-raise.com or engaging our services, you consent to the collection and use of information as described in this policy.

2 — What We Collect

• Name, email address, and phone number
• Business name and relevant business information
• Billing and payment details
• Communication history including emails, messages, and call records
• Information you provide through website forms, enquiries, or applications
• Website usage data including pages visited, session duration, device type, browser type, IP address, and referring URLs
• Device identifiers and mobile device information where location services are enabled

3 — How We Collect It

• Directly from you when you contact us, fill out a form, book a call, or apply to work with us
• Automatically when you visit our website through cookies, pixels, web beacons, and similar analytics technologies
• From your device when you access our website on a mobile device
• From third parties where you have authorised the connection or referral

4 — Why We Collect It

• Deliver and manage our services
• Communicate with you about your project, account, or enquiry
• Process payments and manage billing
• Send you relevant updates, content, or offers (you can opt out at any time)
• Improve our website and service delivery
• Measure and analyse the effectiveness of our marketing
• Comply with legal and regulatory obligations
• Protect the security and integrity of our business and systems

5 — Third-Party Service Providers

We use trusted third-party providers to operate and deliver our services. These include providers of cloud storage and hosting infrastructure, email and SMS communication services, secure payment processing, workflow and business process automation, AI-powered service delivery tools, website analytics and performance monitoring, and identity verification services.

All third-party providers are subject to confidentiality obligations. Some providers may be located outside Australia, including in the United States. We take reasonable steps to ensure overseas providers handle your information consistently with the Australian Privacy Principles.

6 — Data Storage and Security

Your data is stored on secure cloud infrastructure. We apply reasonable technical and organisational safeguards to protect your personal information. We will notify you of any eligible data breach as required under the Notifiable Data Breaches scheme.

7 — Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and meet applicable legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

8 — Your Rights

Under the Australian Privacy Act, you have the right to request access to, or correction of, your personal information; withdraw consent to marketing; request deletion of your information subject to our legal obligations; and lodge a complaint regarding our handling of your personal information. Contact us at [email protected]. We will respond within 30 days.

9 — Marketing

Where you have opted in to receive marketing communications, we may send you updates, insights, or offers. You can unsubscribe at any time using the link in any communication or by contacting us directly.

10 — Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from anyone under 18.

11 — Business Transfer

In the event of a merger, acquisition, or sale of assets, personal information we hold may be transferred as part of that transaction. We will take reasonable steps to ensure any transferee handles your information consistently with this policy.

12 — Third-Party Links

Our website may contain links to third-party websites not operated by Rev-Raise. This Privacy Policy does not apply to those sites.

13 — Cookies

We use cookies and similar tracking technologies. Please refer to our Cookie and Do Not Track Policy at rev-raise.com/cookies.

14 — Complaints

Contact us at [email protected]. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

15 — Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at rev-raise.com/privacy.

16 — Contact

Privacy enquiries: [email protected]

Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Brisbane, QLD, Australia