SCHEDULE C: TRAINING AND EVENTS TERMS

Rev-Raise Group Pty Ltd trading as Rev-Raise | ABN 45 691 400 594 | Version 3.1 | 13 September 2026

This Schedule forms part of the Master Client Terms, and the priority rule in the Master Client Terms applies. Words defined in clause 1 of the Master Client Terms have the same meaning here. Everything supplied under this Schedule is on the Method Line.

Which Parts apply to you.

Product	Parts that apply
Workshop on your premises	Parts 1 and 2
Workshop by video	Parts 1 and 3
The Sales Review	Parts 1 and 2
Public Room seat	Parts 1 and 4
Recorded Course	Parts 1 and 5
New-Hire Installation	Parts 1 and 6

Free courses, free tools and the free community are governed by the Website Terms of Use at rev-raise.com/terms-website, not by this Schedule.

If you bought as an individual. Where you buy a Public Room seat or a Recorded Course as an individual, the Master Client Terms apply to your purchase together with this Schedule. Your full rights under the Australian Consumer Law apply without qualification (Master clauses 16.1 and 16.3), and the cooling-off rules in Master clauses 2.8 to 2.10 apply where their conditions are met.

PART 1: ALL TRAINING PRODUCTS

1. DEFINITIONS

1.1 In this Schedule:

Workshop means a live training session on the Method sold as a Workshop, whether delivered on your premises or by video, including The Deliberate Sale Workshop, the Focused Sales Workshop and The Deliberate Sale Intensive.

The Sales Review means our embedded review of your sales operation, delivered over the review days stated in your Service Agreement and ending with a written verdict.

Public Room seat means a ticket for one named person to attend a public, ticketed session we run.

Recorded Course means a self-paced recorded course or other digital training product bought through our website.

New-Hire Installation has the meaning in the Master Client Terms, and Part 6 describes it.

Attendee Recording Consent means the individual consent form we provide under clause 7, signed on paper or electronically by each person before any recording in which they appear, including, for each use chosen, written consent under Part IX of the Copyright Act 1968 (Cth) to the recording being edited or excerpted and used without naming the person.

South East Queensland means the area stated in your Service Agreement or, if none is stated, the local government areas of Brisbane, Moreton Bay, Logan, Ipswich, Redland, Gold Coast and Sunshine Coast.

Session day means a day on which a scheduled session is delivered. Where a product runs over more than one day, notice periods in clause 5 are measured from the first session day.

2. WHO THE TRAINING IS FOR

2.1 Training is for the business named in your Service Agreement, or for you personally where you bought a Public Room seat or a Recorded Course as an individual.

2.2 Attendance is limited to the people named or counted in your Service Agreement. You may not extend attendance, share session access, or give materials to another business or person without our written consent.

2.3 Additional attendees. Where more people attend than your Service Agreement allows, each extra person is charged at the per-attendee rate stated in your Service Agreement. Where no rate is stated, the rate is the session fee divided by the number of attendees it covers. This is a fee for the extra people trained, not a penalty, and it is the same whether you tell us in advance or on the day.

2.4 Use by another business. Where materials are used by a business not covered by your Service Agreement, a licence fee is payable for the use actually made, at our standard rate for that product at the time of use. We tell you the rate and show you how it was calculated.

3. MATERIALS

3.1 Materials identified as Training Deliverables in your Service Agreement, and the materials handed to you at a Public Room session or included in a Recorded Course, are licensed to you under Class 2 of Schedule D. What you may and may not do with them, and what remains confidential, is governed by Schedule D.

3.2 Run sheets, facilitator guides, lesson plans, marking guides, review instruments and assessments are never provided under this Schedule. They are Confidential Materials under Schedule D. Session recordings are held by us under clause 7 and are not a deliverable unless your Service Agreement says so.

3.3 Your people's skills. Nothing in this Schedule restricts any person's general skill, experience or knowledge. Schedule D governs this.

4. FEES

4.1 Except for New-Hire Installation, which is charged under Part 6, training fees are payable in full on acceptance of your Service Agreement unless it states otherwise. A Public Room seat and a Recorded Course are paid at checkout.

4.2 Purchase credits, including the Recorded Course credit against a Public Room seat, are governed by clause 23 of the Master Client Terms.

5. RESCHEDULING AND CANCELLATION (WORKSHOPS AND THE SALES REVIEW)

5.1 Rescheduling by you. You may reschedule with at least 5 Business Days notice before the first session day. A session rescheduled with less notice is treated as a cancellation on the date of your request, and the amount in clause 5.2 applies, unless we can move it without cost to us. Clause 5.3 applies.

5.2 Cancellation by you. If you cancel:

(a) more than 10 Business Days before the first session day, the fee is credited in full against a rescheduled session within 6 months, or refunded less reasonable costs we have already incurred, as you choose;

(b) 5 to 10 Business Days before the first session day, 50% of the fee is retained and the rest is refunded; and

Each amount retained under this clause is subject to clause 5.3 and to your rights under the Australian Consumer Law.

5.3 If we fill the date. Where we retain any amount under clause 5.1 or 5.2 and then sell the same date to another client, we refund the retained amount, less reasonable costs already incurred.

5.4 Cancellation or postponement by us. If we cancel or postpone, you choose a new date at no extra cost, or a full refund. Where we cancel within 5 Business Days of an on-premises session, we also reimburse the non-refundable venue and travel costs you have already committed.

5.5 If the session cannot go ahead because of your side. Where your premises are unavailable, or the session cannot go ahead for another reason on your side, we treat it as a cancellation by you on the day you tell us or, if you do not tell us before the session, on the first session day. Clause 5.2 then applies according to that date, together with clause 5.3, unless we agree otherwise.

5.6 Travel. For sessions outside South East Queensland, travel costs are as stated in your Service Agreement. Where you cancel or reschedule after travel is booked, the non-refundable travel costs are payable in addition to any amount under clause 5.1 or 5.2.

5.7 Nothing in this clause limits your rights under the Australian Consumer Law (Master clause 5.7).

6. WORKSHOP SATISFACTION PROMISE

6.1 The promise. If you attend every session day of the Workshop and tell us in writing, within 5 Business Days after the last session day, that your team did not leave with at least one action it could implement immediately, we refund the Workshop fee.

6.2 What is not refunded. Travel, accommodation and third-party expenses are not refunded under this promise. You do not need to prove a loss.

6.3 How to claim. Send your claim to [email protected], or by post to 14 Wales Street, Margate QLD 4019. You bear no expense in claiming. Where you reasonably incur an expense in making a claim, you may claim it by emailing the receipt or other evidence to [email protected], and we reimburse it within 20 Business Days after we receive that evidence. We confirm receipt, and pay the refund within 10 Business Days of receiving your claim.

6.4 What kind of promise this is. This is a satisfaction promise, not a performance guarantee, and Schedule F does not govern it (Master clause 12.3). It applies only to a Workshop bought on its own at a separately stated fee, and the refund is that fee. It does not apply to any other product unless your Service Agreement extends it.

6.5 Who gives it, and your other rights. The promise is given by Rev-Raise Group Pty Ltd trading as Rev-Raise, ABN 45 691 400 594, 14 Wales Street, Margate QLD 4019, telephone +61 468 055 551, email [email protected]. Where the Workshop is supplied to a consumer within the meaning of the Australian Consumer Law, the following applies:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and

to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

The benefits given by this promise are in addition to other rights and remedies you have under a law in relation to the services.

7.1 When we record. Clause 12.1, and not this clause 7.1 or clause 7.2, governs filming of the presenter and slides at a public event. Otherwise, we record a session only where each person present has signed an Attendee Recording Consent before the session. That consent covers being recorded and each use of the recording, and each use is a separate choice. Marketing, publication and any other external use are separate optional choices. Anyone may refuse, and refusing has no effect on their participation.

7.2 No recording while a non-consenting person is present. We do not record any part of a session that a person who has not consented attends. We take written notes instead.

7.3 Every recording is announced. Every recorded session opens with an announcement that it is being recorded.

7.4 What recordings are used for. A recording is used only for the uses each person consented to in their Attendee Recording Consent. These may include delivering and supporting your training, quality review, and supplying recorded outputs to you. We do not publish any recording, or any part of one, outside your business unless every identifiable person in it has consented to that publication and you have agreed in writing. We never publish anything showing your premises, branding or customers without your written consent.

7.5 Your part as employer. You circulate our Attendee Recording Consent to attendees before the session, within any period the law applying to your employees requires, and in any case at least 1 Business Day before. For employees in New South Wales, you give at least 14 days written notice unless the employee has agreed to a shorter period. Where a session is filmed at a workplace in New South Wales, you also ensure the cameras are clearly visible and signs are displayed at each entrance, as the Workplace Surveillance Act 2005 (NSW) requires. For employees in the Australian Capital Territory, you give at least 14 days written notice before the surveillance starts and consult with them in good faith about it, and where a session is filmed at a workplace in the Australian Capital Territory, you also ensure the cameras are clearly visible and signs are displayed at each entrance, as the Workplace Privacy Act 2011 (ACT) requires. You remain responsible for any other workplace notice or consultation your employees are entitled to.

7.6 Your customers. We record a conversation with one of your customers, or use a recording of one you give us, only where you confirm in writing that the customer was told before the conversation that it may be recorded and provided to Rev-Raise as your training provider (Master clause 10.3(j)). Where a session observes live sales activity without that, we take written notes instead. A customer recording is used only to coach that conversation and, where Schedule F applies, to score it under Schedule F clause 8.5, and, subject to Schedule J, is deleted within 90 days after the coaching or review for which it was provided, unless you ask us in writing to keep it longer.

7.7 No recording by attendees. You and your attendees may not record, capture or stream a session without our written consent.

7.8 Personal information. Recordings are personal information. Schedule J governs how we hold and delete them.

PART 2: ON-PREMISES DELIVERY

8. SESSIONS ON YOUR PREMISES

8.1 A Workshop or Sales Review day on your premises is delivered for up to the number of attendees in your Service Agreement.

8.2 You provide the room, seating, a screen or display, power, and the access, introductions and permissions we need, including for any observation of live sales activity.

8.3 Safety. You are the occupier. You are responsible for the safety and suitability of the premises, for your work health and safety obligations to everyone present, and for any site induction we need. Tell us in advance about any site hazard, induction or access restriction.

8.4 Your live deals. What we see and hear about your live deals is your Confidential Information under clause 17 of the Master Client Terms.

8.5 Our insurance is described in clause 24.8 of the Master Client Terms.

PART 3: VIDEO DELIVERY

9. SESSIONS BY VIDEO

9.1 A Workshop by video is delivered live, at the same price as a South East Queensland Workshop. It is the same session, not a reduced version.

9.2 One seat, one person, one device. Do not put a room of people on one screen unless your Service Agreement covers that number of attendees. Clause 2.3 applies to extra people.

9.3 We may ask attendees to have cameras on.

9.4 You are responsible for your own connection, devices and environment. Where a session cannot go ahead because of a failure on your side, clause 5.5 applies.

9.5 Where a session is materially disrupted by a failure on our side, including our connection or the video platform we use, we reschedule the affected part at no cost or refund a fair proportion of the fee, as you choose.

PART 4: PUBLIC ROOM SEATS AND TICKETED EVENTS

10. YOUR TICKET

10.1 A ticket admits one named person to one session, on the stated date, at the stated venue or online.

10.2 Wherever we show a price for a Public Room seat or a Recorded Course, we show the single total price including GST, at least as prominently as any part of it, and GST is itemised at checkout.

10.3 A published early rate ends on the published date and is not extended.

11. TRANSFERS, CANCELLATION AND REFUNDS

11.1 Transfer. You may transfer your ticket to another person at no charge up to 2 Business Days before the event, by emailing [email protected] with the new attendee's name and email address.

11.2 Cancellation by you. You may cancel by email to [email protected], or online where we offer it, and you receive:

(a) a full refund if you cancel more than 30 days before the event;

(b) a 50% refund, or a full credit toward a later event held within 12 months of the cancelled event, as you choose, if you cancel 7 to 30 days before the event; and

(c) no refund if you cancel fewer than 7 days before the event, although you may still transfer your ticket under clause 11.1.

11.3 If we resell your place. Where we retain any amount under clause 11.2 and then sell your place to someone else, we refund the retained amount.

11.4 No-show. If you do not attend and did not cancel or transfer, no refund is given.

11.5 If we cancel or postpone. You choose a seat at the rescheduled event or a full refund. Except where the Australian Consumer Law gives you a right to compensation, we do not cover your travel or accommodation.

11.6 Minimum numbers. If an event does not reach its minimum number of attendees, we may consolidate or reschedule it, and clause 11.5 applies.

11.7 Changes to the program. We may change the program, running order or presenter where reasonably necessary. We do not change the date, the venue or the substance of what is delivered without offering you clause 11.5.

11.8 Nothing in this clause limits your rights under the Australian Consumer Law.

12. AT THE EVENT

12.1 Filming. Where we film a public event, we film only the presenter and the slides. The audience is not filmed or recorded. We photograph attendees only where they have opted in at registration, and only for the uses they opted in to.

12.2 No recording by attendees. You may not record, film, stream or photograph the session content or the materials shown.

12.3 Materials. Materials handed to you are licensed under clause 3.1.

12.4 Other attendees. A public room can include people from other businesses, including your competitors. Do not disclose anything you would not want repeated. We ask attendees to respect each other's confidence, but we cannot guarantee it.

12.5 Conduct. We may remove an attendee without refund for abusive, dangerous or unsafe conduct. We may remove an attendee who continues to disrupt the session after a warning, and we then refund the proportion of the ticket price for the part of the session not yet delivered.

12.6 The venue's own conditions of entry apply.

13. HONEST SCARCITY AND EASY CANCELLATION

13.1 Where we say a room has a set number of seats, that is the real number. Where we say a price rises on a date, it rises on that date. Where we say seats are nearly gone, they are.

13.2 You can cancel or transfer by one email to [email protected], or online where we offer it, and clause 11 sets out what you receive. We do not make you call, wait or speak to anyone to cancel.

PART 5: RECORDED COURSES

14. WHAT YOU GET

14.1 Access to the Recorded Course and any workbook, for one person, for your own use and for use in your own business.

14.2 What "lifetime access" means. Where we describe access as lifetime access, it means for as long as we offer the course. If we retire it, we give you at least 90 days notice and a downloadable copy of the course materials to keep.

14.3 Access is personal. Do not share your login. We may suspend access that is being shared, after telling you why.

15. REFUNDS

15.1 14-day refund. You may ask for a full refund within 14 days of purchase, for any reason or none, and whether or not you have started or finished the course. We pay it within 10 Business Days of your request.

15.2 After 14 days, refunds are at our discretion. Your rights under the Australian Consumer Law are not affected.

15.3 Where the Recorded Course fee has been credited against a Public Room seat under clause 23.1(b) of the Master Client Terms, a refund under clause 15.1 is reduced by the amount credited, unless you also cancel that seat.

PART 6: NEW-HIRE INSTALLATION

16. WHAT IT IS

16.1 New-Hire Installation is a recorded module library built on your Client Playbook, with the inclusions stated in your Service Agreement. Unless your Service Agreement states otherwise, it includes:

(a) access for each new starter within 1 Business Day of you telling us about them;

(b) an assessment at the end of the module library;

(d) a completion report to your nominated manager; and

(e) a quarterly refresh of the content.

16.2 The monthly live session. The monthly live session is not recorded unless we tell you in advance and clause 7 is followed.

17. WHERE YOU HOLD A METHOD LICENCE

17.1 Only where selected. New-Hire Installation applies under a Method Licence only where your Method Licence Agreement, or a later Change Order, expressly selects it. It never starts automatically, including when your Licensed Sites reach 15 or when a Site is added.

17.2 The charge. Subject to clause 17.3, while New-Hire Installation is active under your Licence:

(a) while you have 1 to 14 Licensed Sites, it carries a separate New-Hire charge per business or network per month, not per Site, at the amount stated in your Method Licence Agreement; and

(b) while you have 15 or more Licensed Sites, it is included, and no separate New-Hire charge applies.

17.3 When the Site count changes. Licensed Sites are counted from the Site Schedule (Schedule E clause 6). Where a Site Addition takes your Licensed Sites to 15 or more, the separate New-Hire charge stops from the billing commencement date recorded in that Site Addition. Where your Licensed Sites later fall below 15, the separate New-Hire charge resumes from the first billing month after the fall, at the amount stated in your Method Licence Agreement, unless your signed Method Licence Agreement expressly provides otherwise.

17.4 Discounts and waivers. We may discount or waive the New-Hire charge in a signed agreement. A discount or waiver applies only as that agreement states, and does not change this clause.

17.5 No separate cancellation. While New-Hire Installation is active under your Licence, it cannot be cancelled separately from the Licence merely because it has a separately stated charge. It may be removed or varied only by written agreement, or under the provisions of your Method Licence Agreement and the Master Client Terms that deal with a reduction or material change in delivery (Master clauses 3.5, 3.6 and 5.8). It ends when the Licence ends. Clauses 18 and 19 do not apply to it.

17.6 Where it is not selected. Where New-Hire Installation is not selected, it is not part of your Licence, and the New-Hire service levels and service credits in Schedule H do not apply.

18. STANDALONE NEW-HIRE INSTALLATION

18.1 This clause and clause 19 apply where you buy New-Hire Installation without a Method Licence.

18.2 It is a subscription contract. Standalone New-Hire Installation is a Subscription Contract. It is billed monthly, in advance, by automatic payment, at the price in your Service Agreement, and continues month to month until cancelled under clause 19. No Licensed Site threshold applies to it. Where that price is per Site, the Site count is measured at the start of each billing month, and a Site added or removed changes the fee from the next billing month.

18.3 Before you accept. Before you are bound, however you accept, we show you: that it is a subscription contract that continues automatically; the fee and how often it is charged; the notice period; and how to cancel, including online.

18.4 By starting New-Hire Installation you authorise us to charge the payment method you provide on each billing date. Each automatic charge is due on the date it is made, and clause 5.2 of the Master Client Terms does not apply to it. If a payment fails, clause 7 of the Master Client Terms applies.

18.5 Price review. We may review the standalone fee once in any 12-month period on 60 days written notice. An increase will not exceed the greater of 5% and the annual increase in the Australian Consumer Price Index unless you agree in writing. If you do not accept it, you may cancel under clause 19 by Notice given before the increase takes effect, and you pay your existing rate until the cancellation takes effect.

19. CANCELLING STANDALONE NEW-HIRE INSTALLATION

19.1 Either of us may cancel at any time on 30 days Notice under clause 24.2 of the Master Client Terms. You may also cancel online at rev-raise.com/cancel, without logging in or calling us. We confirm every cancellation in writing with the date it takes effect. An online cancellation is received when the form is successfully submitted, whatever the day or time. A cancellation by email is received under clause 24.2 of the Master Client Terms. Either takes effect in the same way as a cancellation by Notice. No retention step or other step is required of you, other than a check we reasonably need to confirm the request came from you, and that check does not change the date your cancellation is received.

19.2 There is no lock-in, no minimum term and no exit fee.

19.3 Billing continues through the 30-day notice period and then stops. Fees paid in advance for any period after the cancellation takes effect are refunded.

20. WHAT YOU KEEP

20.1 Module content delivered or downloaded to you is licensed to you under Class 2 of Schedule D, and you keep it for internal use when New-Hire Installation ends.

20.2 Access to the hosted module library ends when New-Hire Installation ends.

20.3 Your Client Playbook is licensed to you under Class 3 of Schedule D, and you keep that licence permanently.

20.4 New-Hire records, including completion reports and assessment results, are personal information, and Schedule J governs their return and deletion.