Schedule A: Invoice And Subscription Terms

Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Last updated: July 2026

1. WHAT THE SUBSCRIPTION IS

Your subscription provides continued operation of the systems we build for you: hosting and access, monitoring, maintenance, platform updates, reporting, and the service level of your subscribed tier. Subscription tiers, inclusions, and pricing are set out in your proposal or Service Agreement. Subscriptions are charged per location.

2. USAGE

Every subscription includes platform usage except telephone and SMS consumption, which is metered on actual use, billed separately, and never included in any build fee or subscription. Email sending is included up to the volume band stated on your invoice. Artificial intelligence usage is included at the tiers specified in your Service Agreement.

3. VOLUME BANDS

Your volume band (contacts and monthly sends) is printed on each invoice. Where sustained usage exceeds your band, your subscription moves to the matching band from the next billing month, with notice shown on your invoice. Band movement is never backdated. Bands operate as fair use: usage exceeding your band in two consecutive calendar months moves the account to the matching band from the following billing month.

4. COMMENCEMENT AND THE INCLUDED FIRST MONTH

Every onboarding includes the first 30 days of subscription service, and your paid subscription commences at go-live sign-off. Where an engagement has no onboarding build, your subscription commences on the date stated in your proposal. The commencement date, tier, and monthly amount are stated on your invoice.

5. INCLUDED MONTHLY ALLOWANCES

Where your tier includes a monthly build or optimisation allowance, that allowance is capacity reserved within the month. It is applied to agreed items at each check-in, does not roll over between months, and holds no cash value. Work exceeding the allowance is quoted before it proceeds. There is always productive use for an allowance: optimisation, seasonal preparation, and new platform capability are applied where no other work is requested.

6. BILLING

Subscriptions are billed monthly in advance by automatic payment and continue month to month until cancelled in accordance with clause 7. All amounts are in AUD and exclusive of GST unless stated. Fees accrue regardless of use or non-use of the systems. Failed payments are retried; continued failure may lead to suspension under the Master Terms. Billing queries follow the dispute process in the Master Terms: written notice within 7 days of the invoice, and no charge may be disputed later than 90 days after it was made.

7. CANCELLATION

Either party may cancel the subscription at any time by written notice to [email protected]. Cancellation takes effect 90 days after the notice is received. Billing continues at your subscribed tier through the notice period, and the subscription ends at the conclusion of the billing cycle in which the 90th day falls. No refunds are provided for the notice period. Where a written performance offer in your proposal applies and is exercised in accordance with its stated conditions, the notice period is varied as stated in that offer. Off-boarding then proceeds under Schedule B and Schedule D.

8. TIER CHANGES

Upgrades take effect from the next billing month. Downgrades require 30 days written notice, take effect from the next billing month after the notice period, and are subject to any minimum tier stated in your proposal for your account. Service levels, allowances, and inclusions change with the tier from the effective date. A downgrade is not a cancellation and does not shorten the cancellation notice in clause 7.

9. MULTIPLE LOCATIONS AND GROUPS

Where multiple venues or locations are subscribed under one client, each location carries its own subscription at the rates stated in your proposal. For franchise and group arrangements, the contracting entity is the franchisor or group entity, which is solely responsible for all fees regardless of its internal arrangements with individual franchisees or venues.

10. USAGE WALLET

Where a prepaid usage wallet applies to your account, metered usage is drawn from wallet credit with automatic top-up as authorised at onboarding. Wallet credit is consumed on use. Unconsumed wallet credit is refundable on termination.

11. PAUSING

Subscriptions cannot be paused. Live systems require continuous operation, monitoring, and a responsible unwind at the end; the 90 day notice period in clause 7 exists so that off-boarding and data separation are done properly, not abruptly. A subscription runs until it is cancelled in accordance with clause 7.

12. THE ENGAGEMENT REGISTER

Each engagement maintains a register itemising deliverables and their values as they are completed. The register is available to you on request and is the record of work performed under your subscription and any build.

Contact: [email protected] | Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Brisbane, QLD, Australia

Rev-Raise Group Pty Ltd | ABN 45 691 400 594 | Brisbane, QLD, Australia | [email protected]