LEGAL

Rev-Raise Group Pty Ltd trading as Rev-Raise | ABN 45 691 400 594 | Version 3.1 | 13 September 2026

1. WHAT THIS PAGE IS

1.1 This page is an index only. It lists our legal documents, says in one line who each is for and what it covers, and links to it.

1.2 This page creates no rights or obligations and changes no rule. Each linked document governs. If a description here differs from the linked document, the linked document applies.

2. HOW OUR TERMS WORK

2.1 Our terms come in two layers.

(a) Terms for using our website and for anything you buy online. These are published and linked below, so you can read them before you use the site or buy. They apply without you signing anything.

(b) Terms for a client engagement. When you take on a paid engagement with us, whether a build, a subscription or a Method Licence, we give you a Service Agreement together with the Master Client Terms and the Schedules that apply to your engagement, in full, with links to each, before you sign. They apply to you only once you sign, and the version you sign is the version that governs your engagement.

2.2 So if you are only browsing, using a free tool or the free course, or buying a course or event seat online, section 3 is what applies to you. If you become a client, section 4 tells you which documents will form part of your agreement.

3. ON OUR WEBSITE (FOR EVERYONE)

These are linked from our website and apply to anyone, whether or not you buy anything.

3.1 Website Terms of Use: rev-raise.com/terms-website. For anyone using the site, free tools, free courses or a community we run. Covers the terms for that use.

3.2 Privacy Policy: rev-raise.com/privacy. For anyone whose personal information we handle. Covers how we collect, use, disclose and look after personal information, and how to ask about it or complain.

3.3 Cookie and Tracking Policy: rev-raise.com/cookies. For anyone visiting the site. Covers the cookies and similar technologies the site uses, what they do, and the choices available to you.

3.4 Copyright and Content Complaints Policy: rev-raise.com/copyright. For anyone who wants to complain about content, and anyone using our material. Covers how to make a complaint, what we own, and what use of our material is allowed.

3.5 Refunds, Cancellations and Disputes: rev-raise.com/refunds. For buyers and clients. A plain-English summary of the refund, cancellation and dispute rules in the Master Client Terms and Schedules, with the clause each comes from. The Master Client Terms and Schedules govern.

4. TERMS FOR WHAT YOU BUY

4A. If you buy online without signing

The Recorded Course and Public Room seats are bought at our checkout. They are governed by the documents below, which are linked at checkout and here so you can read them before you buy:

4.1 Master Client Terms: rev-raise.com/terms. The general terms for every paid engagement, including a checkout purchase. Covers payment, your consumer rights, liability and how the documents fit together.

4.2 Training and Events Terms (Schedule C): rev-raise.com/terms-training. For buyers of Workshops, The Sales Review, Public Room seats, Recorded Courses and New-Hire Installation. Covers rescheduling, cancellation, refunds, recording and what each product includes.

4.3 Intellectual Property and Licensing (Schedule D): rev-raise.com/terms-ip. Covers what you may do with the materials you receive, including a Recorded Course, and what you own. Applies to every engagement.

4B. Provided when you become a client

The following apply only once you sign a Service Agreement. We give you the ones that apply to your engagement, in full, before you sign. They are not part of the general website terms, because they do not apply to you until you engage us. If you would like to read any of them beforehand, ask us at [email protected] and we will send it to you.

4.4 Subscription Terms (Schedule A). For clients whose Service Agreement records a subscription on the Systems Line. Covers service levels, service credits, billing, cancellation and off-boarding. Provided to clients on signing.

4.5 Onboarding and Build Terms (Schedule B). For clients buying a build or specification. Covers build scope, Go-Live, defects, cancellation and off-boarding. Provided to clients on signing.

4.6 Multi-Site and Network Licence (Schedule E). For clients whose Method Licence covers more than one Site. Covers the Licence, Sites, fees, term and exit. Provided to clients on signing.

4.7 Baseline, Measurement and Guarantee (Schedule F). For clients whose Service Agreement selects it, and for every Licence under Schedule E. Covers how results are baselined and measured, and when a guarantee exists, which is only where a Service Agreement expressly states one. Provided to clients on signing.

4.8 Implementation (Schedule G). For clients whose Service Agreement includes Implementation. Covers the phases, sign-off, defects and what happens if Implementation stops early. Provided to clients on signing.

4.9 Enablement Services (Schedule H). For every client with a Method Licence. Covers the ongoing services that come with the Licence, their service levels and service credits, and delivery days. Provided to clients on signing.

4.10 Facilitator Accreditation Standard (Schedule I). For Method Licence clients who select the Facilitator model. Covers how a Facilitator becomes and stays accredited. Provided to clients on signing.

4.11 Data Processing (Schedule J). Applies whenever we process personal information for a client. Covers how we handle that personal information. Provided to clients on signing.

5. VERSIONS

5.1 The current version of this page is at rev-raise.com/legal, with its date at the top.

5.2 Each linked document above shows its own date of publication, and the page you reach is always the current version. Where you are a client, the version of each document that applies to your engagement, including one listed in section 4B, is the version provided with your Service Agreement when you signed, as the Master Client Terms explain.

6. CONTACT

Questions about any of these documents: [email protected]. We respond on Business Days.

Rev-Raise Group Pty Ltd trading as Rev-Raise, ABN 45 691 400 594
14 Wales Street, Margate QLD 4019, Australia