SCHEDULE H: ENABLEMENT SERVICES
This Schedule forms part of the Rev-Raise Master Client Terms and applies where your Engagement includes ongoing enablement of The Deliberate Sale. Defined terms have the meaning given in clause 1 of those Terms.
These are the services that keep the standard alive after implementation. They are separately priced from the Licence and from Implementation, and the Licence cannot continue without them. Clause 10 explains why.
1. WHAT THE ENABLEMENT SERVICES ARE
The services in your Proposal, from the following. Only what is ticked in your Proposal is included.
| Service | What it is |
|---|---|
| New-hire onboarding | Centralised induction into the standard for every new sales hire |
| Facilitator calibration | Observation, feedback and re-assessment of each accredited Facilitator |
| Methodology updates | New and revised materials as the standard develops |
| Reinforcement | Scheduled sessions that re-set the standard across the network |
| Call and consultation review | Review of recorded or observed sales conversations against the standard |
| Manager audit support | Tools, criteria and support for your managers to hold the standard |
| Adoption reporting | Per-Site reporting on implementation and adoption, under Schedule F |
| Standards call | A scheduled call at network level on performance, drift and priorities |
2. SERVICE LEVELS
These are our obligations. They are what we control, and clause 3 is the remedy if we miss them.
| Service | Standard | Frequency |
|---|---|---|
| New-hire access | Access to the module library within 1 Business Day of your written notification | On notification |
| New-hire onboarding session | A live or scheduled induction within 30 days of the hire starting | Monthly cohort, unless your Proposal states otherwise |
| Facilitator calibration | Each accredited Facilitator observed and given written feedback | Quarterly |
| Facilitator re-assessment | Formal re-assessment against the Accreditation Standard | Annually |
| Methodology updates | Revised materials issued with a version number and a change note | As released, at least annually |
| Reinforcement sessions | Delivered per the agreed calendar | Monthly |
| Call reviews | 4 per Site per period, with written findings within 5 Business Days | Monthly |
| Adoption report | Issued per Site within 10 Business Days of period end | Monthly |
| Standards call | Scheduled at least 10 Business Days ahead | Quarterly |
| Support response | Acknowledged within 1 Business Day | Ongoing |
2.1 Where your Proposal does not state a frequency or a number, the frequency or number in this table applies.
2.2 A service level is measured over a calendar quarter, not on any single occasion, except where a specific timeframe is stated.
3. SERVICE CREDITS
If we miss a service level, you get a credit. You do not have to argue about the Licence.
3.1 Where we fail to meet a service level in clause 2, and the failure is not caused by clause 6, you are entitled to a service credit against the next invoice:
| Missed | Credit |
|---|---|
| A scheduled session not delivered in the period | The full value of that session, or 5% of the monthly Enablement fee where no session value is stated |
| A calibration cycle missed for a Facilitator | 2% of the monthly Enablement fee, per Facilitator |
| An adoption report more than 10 Business Days late | 2% of the monthly Enablement fee |
| Methodology update not issued within the stated period | 5% of the monthly Enablement fee |
3.2 Service credits in a period are capped at 25% of that period's Enablement fee.
3.3 You claim a service credit by telling us in writing within 30 days of the period end. We apply it to the next invoice. We do not require you to prove loss.
3.4 Service credits are your sole remedy for a missed service level, except where the failure is a material breach of the Master Terms, in which case clause 20.2 of those Terms applies.
3.5 Where we miss the same service level in three consecutive periods, that is a material breach and you may terminate the Licence on 30 days notice with no exit fee.
4. DELIVERY DAYS
4.1 Your Proposal states the delivery days included, and whether they are at network level or per Site.
4.2 Delivery days are scheduled in good faith across the network. Where more is wanted in a month than the cap allows, we will tell you and you may prioritise or purchase additional days at the rate in your Proposal.
4.3 Unused delivery days do not roll over and hold no cash value. They are capacity reserved within the period.
4.4 Travel outside South East Queensland is charged as stated in your Proposal.
5. WHAT YOU PROVIDE
The Enablement Services depend on these. Clause 6 is what happens if they do not arrive.
- Notification of every new sales hire, within 5 Business Days of them starting
- Notification of every Facilitator change, within 5 Business Days
- Reporting data, per Site, in the same form each period
- Access to recorded or observed sales conversations for review, with the consents required under Schedule C clause 7
- Attendance by the people your Proposal requires
- Manager participation in audit and standards calls
- A nominated Facilitator per Site, accredited under Schedule I
6. WHERE YOU DO NOT
6.1 We do not penalise you for this. But we cannot deliver a service you have made impossible, and we will not be measured on it.
6.2 Where a dependency in clause 5 is not provided:
(a) the affected service level is suspended for that period, and no service credit accrues for it; (b) we tell you in writing which service is affected and why; and (c) it resumes when the dependency is provided.
6.3 Where reporting data is not provided for two consecutive periods, adoption reporting and any Schedule F guarantee are suspended until it resumes. We will ask twice in writing first.
6.4 Where a Site has no accredited Facilitator for more than 60 days, Facilitator services for that Site are suspended and the Site's adoption score is recorded as incomplete rather than failed.
7. METHODOLOGY UPDATES
7.1 The Deliberate Sale develops. Updated materials are issued with a version number and a written note of what changed.
7.2 Superseded versions must be withdrawn from use within 30 days of a new version issuing. Your Facilitators deliver the current version.
7.3 Updates are licensed on the same terms as the materials they replace, under the same class in Schedule D.
7.4 We may change the methodology. Where a change would materially alter what your team has been trained to do, we will give 30 days notice and provide the transition training within the delivery days included.
7.5 We will not change the methodology in a way that makes your Client Playbook unusable. Where an update would, we will update your playbook as part of the same release.
8. CALL AND CONSULTATION REVIEW
8.1 Reviews are conducted against the documented standard and produce written findings.
8.2 Recording of any conversation involving your customer requires that customer's consent, obtained by you and confirmed to us in writing. Schedule C clause 7.5. Where consent does not exist, reviews are conducted from written notes or live observation.
8.3 Findings are provided to you. We do not provide findings about an individual to anyone other than you, and what you do with them is an employment matter for you, not us.
8.4 Review findings are a coaching instrument, not a performance management instrument. We will say so on every report. If you use them for performance management, that is your decision and your responsibility.
8.5 Call review protocol. Before the first review at a Site, you must confirm to us in writing that:
(a) the employees whose conversations may be reviewed have been notified in writing, within the period required by the law of the state they work in, that conversations may be recorded and reviewed for coaching, including at least 14 days written notice for employees in New South Wales unless the employee has agreed to a shorter period; (b) customers are told, before a recorded conversation begins, that it may be recorded, and a customer who declines is not recorded; (c) any consultation or consent obligation under an applicable enterprise agreement or workplace policy has been met; (d) access to recordings and findings is limited to the people you name in writing; and (e) recordings are retained for no longer than 90 days after the review unless you ask us in writing to keep them, after which they are deleted under Schedule J.
Where you tell us in writing that you intend to use findings for performance management, we will say so in the employee notice we provide, and clause 8.4 applies to that use. We report any incident involving recordings under Schedule J.
9. FEES
9.1 The Enablement Services fee is stated in your Proposal separately from the Licence fee and the Implementation fee.
9.2 It is billed monthly in advance unless your Proposal states otherwise.
9.3 All amounts are in Australian dollars and exclusive of GST.
9.4 Price review. Unless your Proposal fixes the fee for the term, we may review the Enablement Services fee not more than once in any 12 months, on at least 60 days written notice. An increase will not exceed the greater of 5% and the annual increase in the Australian Consumer Price Index unless you agree otherwise in writing. Schedule A does not apply to Enablement Services.
10. THE ENABLEMENT SERVICES ARE A CONDITION OF THE LICENCE
This clause is deliberate and we would rather explain it than bury it.
10.1 The Licence and the Enablement Services are co-terminous. You cannot keep the Licence and cancel the Enablement Services.
10.2 Why. The Licence lets your people deliver our methodology in our name. The Enablement Services are how the standard stays current, how Facilitators stay calibrated, and how drift is caught. A licensed network with no calibration is a network delivering a decaying version of our method under our name. That is bad for your results and bad for our reputation, and neither of us benefits from it being possible.
10.3 What this does not mean. It does not lock you in. You may end both together on the notice period in your Proposal, and any early-release alternative is the one stated in clause 8 of your Method Licence Agreement. What you cannot do is keep the rights and drop the quality control.
10.4 Where you cancel the Enablement Services, the Licence ends on the same date, and Schedule D clause 5 applies.
10.5 Suspension for non-payment. Where Enablement fees are unpaid, clause 17 of the Master Terms applies. We will give 5 Business Days notice. Suspension of the Enablement Services does not of itself end the Licence, but it suspends the service levels in clause 2 and no service credits accrue during it.
11. CHANGES TO THE SERVICES
11.1 We may add services. We will not remove or reduce a service in your Proposal without 30 days written notice, and if a reduction materially disadvantages you, clause 24.3 of the Master Terms lets you decline it for the remainder of your term.
12. CONTACT
Rev-Raise Group Pty Ltd ABN 45 691 400 594 Brisbane, QLD, Australia [email protected]
© 2026 Rev-Raise Group Pty Ltd (ABN 45 691 400 594). All rights reserved. The Deliberate Sale™ is a trade mark of Rev-Raise Group Pty Ltd.